Royal Bakery & Foods
Scaling Royal Bakery into Sri Lanka's leading digital confectionery brand
Food & Ecommerce • 2024
About the project
Royal Bakery is one of Sri Lanka's most beloved confectionery brands, serving handcrafted cakes, pastries, and artisanal breads to thousands of customers.
To capture the booming online food delivery market, Royal Bakery partnered with Syntax9 to build a seamless digital ordering experience that accepts local Sri Lankan payments and simplifies kitchen order fulfillment.
Services
Ecommerce DevelopmentPayHere IntegrationUI/UX DesignOrder Dispatch System
Challenge
Royal Bakery relied on manual phone calls and social media messages for custom cake and bakery orders, resulting in lost sales during peak hours and payment delays.
Our process
We moved from initial discovery to high-pressure sustained product design and development, shaping the public brand and the core engineering tool.
01•
Ecommerce Menu Mapping
02•
PayHere Gateway Setup
03•
Mobile Order Optimization
04•
Kitchen POS Sync
Results
- +320% Direct Online Revenue:Increase in digital food & cake orders in the first quarter.
- 100% Automated Payments:Seamless PayHere payment collection with zero manual reconciliation.
- 4.9/5 Customer Experience Score:Based on online order checkout reviews.
5.0
"Syntax9 brought Royal Bakery online with a stunning digital storefront. Our daily online cake orders expanded dramatically within weeks."
K. RajaratnamOperations Head, Royal Bakery
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