Global Freight Solutions
Automating supply chain transparency with a bespoke logistics CRM
Logistics • 2024
About the project
A leading freight forwarding company required a specialized CRM to manage complex international shipments, track cargo statuses, and communicate with global vendors.
Off-the-shelf CRMs were too rigid for the nuanced workflows of international logistics. We engineered a ground-up solution tailored specifically for freight tracking, customs documentation, and vendor relationships.
Services
Custom SoftwareCRM DevelopmentLogistics Architecture
Challenge
The company was operating out of massive Excel sheets, causing critical delays in updating clients about their cargo status.
Our process
We moved from initial discovery to high-pressure sustained product design and development, shaping the public brand and the core engineering tool.
01•
Workflow Mapping
02•
Database Architecture
03•
Iterative Development
Results
- 300+ Daily Shipments:Tracked simultaneously without performance drops.
- 80% Fewer Calls:Drop in client inquiry calls due to the self-serve tracking portal.
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